Privacy policy

Who operates the portal

Impossible Engineering Solutions Pty Ltd (ABN 57 700 317 095), U3/81 Holder Way, Malaga WA 6090, Australia, operates the portal for authorised employees, clients and client-company contacts.

Information we handle

• Account and contact information, including name, email address, phone number, company, ABN, role and address.
• Engineering and commercial records, including RFQs, quotes, service agreements, signatures, purchase orders, job cards, time and progress records, delivery dockets, invoices, remittances and payment status.
• Files and communications that users choose to submit, including drawings, CAD models, PDFs, photos, certificates, review notes and portal messages.
• Security and technical records needed to protect accounts, register an optional quick-PIN device, diagnose errors and maintain an audit trail.
• For authorised employees only, location and trip information when the employee deliberately starts a vehicle-logbook trip.

Vehicle location

Vehicle location never starts automatically. An authorised employee must start a trip and grant Android location permission. A visible Android notification remains present while the foreground tracking service is active. Business trips retain route points, times, purpose and calculated distance for the company vehicle logbook. For a trip marked private, the app calculates total distance locally but does not retain or upload the private route points.

Camera, files and device access

The camera and file picker open only after a user chooses an upload or scanning action. The app does not capture photos automatically. Notifications are used for relevant portal or active-trip information. Downloaded files are saved only after the user requests them and remains subject to the user's portal permissions.

Why we use information

We use portal information to provide authorised access, prepare and administer engineering work, communicate about jobs, review documents, maintain business and safety records, issue commercial documents, secure the service, meet legal obligations and improve reliability. We do not use portal information for third-party advertising and we do not sell personal information.

Service providers and external services

We may use contracted providers for hosting, authentication, email, accounting, maps, document processing, AI-assisted features and payment checkout. They process information only as needed to supply those services or as directed by the user. Card details entered on an external payment provider's hosted checkout are handled under that provider's privacy terms and are not stored by this portal.

Security and retention

Portal traffic is restricted to encrypted HTTPS connections. Access is role-based, and sensitive signing keys and service credentials are not stored in the Android app. We retain business records for as long as reasonably needed for the service and for security, contractual, tax, insurance and other legal obligations. Information is deleted or de-identified when it is no longer required.

Your choices and account deletion

You can update available profile details and notification choices inside the portal. You may request access to or correction of your personal information, or request deletion of your portal account and associated data. Some transaction, engineering, safety or audit records may need to be retained or de-identified where a legal or legitimate business obligation applies.

Contact

For privacy questions or requests, contact accounts@imp-eng-sol.com.au or phone +61 401 635 621.